AHP 102 - Medical Office Procedures3
An introduction to front desk office procedures in a medical office or other outpatient health care setting. Students will develop and practice skills related to answering telephones and taking messages, scheduling appointments, greeting patients, obtaining and/or verifying patient demographic and insurance information, explaining patient rights and obtaining signatures as required by state and federal legislation, taking payments and copayments, using fax and photocopying machines, and working with paper medical records. The course will include an overview of billing, medical coding and health insurance reimbursement.
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