Apr 24, 2019  
Middlesex Community College Academic Catalog 2018-19 
Middlesex Community College Academic Catalog 2018-19

LGL 141 - Mediation Training


Course Description: This course provides basic mediation training and is designed to enable students to practice mediation skills. The topics emphasized include: identifying interests, interactive listening skills, transmitting information, general communication skills, and co-mediation techniques. Students will have several opportunities to practice mediation skills within the framework of several role plays throughout the semester. Upon successful completion of this course, students are eligible for a Certificate of Completion in accordance with Massachusetts General Law.

ISLOs: This course supports student development of Critical Thinking, Social Responsibility, and Personal and Professional Development.
General Education Elective(s): Social Science
Note(s): N/A

Course Student Learning Outcomes:
  • Explain the difference between negotiation, conciliation, arbitration, and mediation.
  • Explain the mediation process and discuss the role of the mediator.
  • Discuss critical issues in mediation skills, such as bias, power imbalance, and cultural diversity.
  • Describe ethical dilemmas arising in mediation.
  • Practice mediation skills, such as active listening, reframing, using neutral language, asking open-ended questions, and identifying parties’ positions versus interests.

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